Hi all, Sorry I have been away for so long but fear not I am back.
So yesterday I was sat in work contemplating what to have for lunch. I could of had a sarnie from one of the two sandwich vans that visit my offices, I nearly went to KFC but no I decided I wanted something really nice.
I wanted a Douglas Willis roll 🙂 their food is fab, I love the quality of their meat and the premises are always clean looking.
So I left work at 1pm and headed to town to get my much needed lunch.
I arrived at the butchers where there was a lady about 25 serving on the food to go counter. As I got there she was already serving a gentleman.
I noticed instantly that she obviously has no ability to interact with the public as she didnt make eye contact with her customer nor did she smile.
The one thing she did do was shout to her colleagues for someone to take the money for his order (due to hygeine reasons I understand the need for this) but instead of apologising to her customer for the delay she just handed him his roll and turned to me and said,
What do you want?
charming, whats wrong with a nice “what can I get you?” (a smile wouldnt of gone a miss either.
So with her stern, unfriendly attitude I gave her my order which she made and put on top of the counter, not even handing it to me, paid my £3.49 and left a very annoyed customer.
Now I truly understand that we all have bad days, in this case I think her tan was in danger of running, but do people forget that the customer is who we are working for? If customers don’t buy then employees can’t be paid?
I personally wont be rushing back to pay £3.49 for a port roll.
Please do not let this put you off buying their meat though as it is very nice.
For more info on Douglas Willis please click here
EJG xx
Emma's Customer Service Blog 