So about 6 weeks ago my partner and I decided to try The Gravy Train
in Cwmbran for Sunday carvery.
We got there about 13:30 it was fairly busy, when we got there we waited by the door to be seated, a young girl acknowledged us and asked
how many?
so I said table for two please, she then had an abrupt chat with another young girl behind the bar about which table was free.
Once they’d decided which table was free we were asked to follow her, we got to the table she pointed at it then walked off. There was no
“have u been here before, can i get you drinks, or a your server will be with u shortly”
no she just walked off.
Ten minutes later the manageress/owner leant over my shoulder (where i couldnt actually see her) and in a very unfriendly way with a face like a smacked backside, she asked if we wanted a drink, so we ordered some cokes and went up to get our food.
The guys serving the meat weren’t the friendliest but the food was fab.
Not one person asked if everything was ok with our food during our meal, and no one came to see if we needed more drinks while we were sat with empty glasses.
So after an unfriendly welcome, a manager and waitress who obviously didnt want to be there and an annoying wait for our drinks we were finally faced with a nice young lady who was smiling (that was the first smile we’d seen) and sheasked if we’d finished and took our plates, she also asked if we enjoyed our meals and if we wanted a desert or any drinks.
I wish i’d of gotten her name now as she is the only reason I am considering returning there, although the food was great I refuse to go somewhere where the service level is so terrible.
So The Gravy Train @ Leisure Cwmbran you shall get another chance.
EJG x
Emma's Customer Service Blog 
The Gravy Train is now called Peri Peri and still does Sunday carvery.
I went back yesterday, the interior is much better now. The service level had improved a bit where we had drinks orders taken quickly and were asked “Is everything ok with your meal?”
The staff still need to have a more friendly approach and the girls behind the bar need tio crack a smile now and then.
It was definately a better experience this time.
EJG x